Return Policy

Last Updated: November 1, 2025

At Handcrafted Haven, we take immense pride in our artisanal creations. Each item is meticulously crafted by skilled hands, resulting in unique pieces with their own character and subtle variations. We want you to be completely satisfied with your handcrafted treasures, and this return policy outlines our commitment to that satisfaction.

1. Artisanal Variation Statement

Handcrafted items, by their very nature, may have slight variations in color, texture, or finish that distinguish them from mass-produced goods. These subtle differences are inherent characteristics of handmade items and should be celebrated as evidence of their authentic, artisanal origin. Images on our website attempt to represent our products as accurately as possible, but natural variations should be expected and appreciated.

2. Inspection Period

We encourage you to carefully inspect your purchase upon receipt. If you are not completely satisfied with your item, please contact us within 14 days of delivery to discuss your concerns.

3. Return Eligibility

3.1 Eligible for Return

Items are eligible for return under the following conditions:

• The item arrived damaged or defective
• You received an incorrect item
• The item significantly differs from its description on our website (beyond expected artisanal variations)

3.2 Non-Returnable Items

The following items cannot be returned:

• Custom or personalized orders created to your specifications
• Items that have been used, altered, or show signs of wear
• Items returned more than 14 days after delivery
• Gift cards

4. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@handmademaker.world or call +64 4 890 9845 within 14 days of receiving your order
2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for your return
3. Await Instructions: We will review your request and provide you with specific return instructions, including the return address
4. Package Carefully: Securely package the item in its original packaging if possible
5. Return Shipping: Ship the item back to us using a tracked shipping method

5. Return Shipping

If you are returning an item due to our error (wrong item shipped, item arrived damaged, etc.), we will cover the cost of return shipping. For all other returns, the customer is responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.

6. Refunds

6.1 Processing Time

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 7 business days. Refunds will be issued to the original payment method used for purchase.

6.2 Refund Options

Depending on the circumstances, we may offer:

• Full Refund: For damaged, defective, or incorrectly shipped items
• Store Credit: For returns based on preference or fit
• Exchange: For items of equal value when available

7. Exchanges

Due to the unique nature of our handcrafted items, exact exchanges may not always be possible. If you wish to exchange an item, please contact us to discuss availability of similar pieces. If an exchange is not possible, we will offer store credit or a refund according to our policy.

8. Quality Guarantee

We stand behind the craftsmanship of our products. If an item develops a defect in materials or workmanship within 30 days of purchase under normal use, please contact us to discuss repair, replacement, or refund options.

9. Special Considerations for Custom Orders

For custom-made items created to your specifications, we maintain regular communication throughout the creation process, including approval of designs and materials before production begins. As such, custom orders are final sales and not eligible for return unless they arrive damaged or significantly differ from the approved design.

10. Contact Information

For any questions regarding our return policy, please contact us at:

Handmademaker
12 Lambton Quay
Wellington 6011
New Zealand
Phone: +64 4 890 9845
Email: info@handmademaker.world